Privacy Policy

Scope of This Privacy Policy

Throughout this Privacy Policy, "Service" refers to our website, web-based applications, AI agents and related services. This Privacy Policy does not apply to information collected through other means, including offline, or from other sources. By signing up for Clear Choice System and using our Service, you agree to this Privacy Policy.

We reserve the right to update this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

What Information We Collect

We collect the following Personally Identifiable Information (PII) from users who purchase our products and services:

• Name
• Email address
• Telephone number
• Mailing address
• Payment card information

When you use our Service, we may also collect:

• Transaction data from third-party invoicing or accounting applications such as QuickBooks, Xero and Clio
• Information from your browser and device
• User-generated content and uploads
• Information about your clients and customers ("Third-Party Client Information")
• Responses to customer surveys
• Communications with our customer support team

Because we provide AI agents, we may also collect data created when you or your customers interact with those agents:

• Call audio recordings and transcripts handled by our AI receptionist
• Chat, SMS and message logs
• The content of inquiries, bookings and follow-ups

How We Use Your Data

We use your Personally Identifiable Information to:

• Create and manage your account
• Communicate with you about purchased products and services
• Offer additional products and services
• Process billing transactions
• Enforce our terms of service and prevent fraud
• Enhance and improve our Service

When you interact with Clear Choice System, for example accepting a payment or requesting support, we may use collected information to verify your identity, enforce agreements and ensure compliance with applicable laws and policies. We may also analyze Service usage and technical issues without identifying you personally, which helps us maintain security, diagnose problems and improve the user experience.

How Our AI Agents Use Your Data

Our AI agents, including Jess (AI receptionist) and Marvin (AI marketing agent), process data to deliver the Service:

• Jess may record and transcribe calls to answer questions, book appointments, capture leads and follow up with callers. Where calls are recorded, we follow applicable call-recording laws and provide notice where required.
• Marvin processes business and campaign data to run local SEO, social media, paid ads, review marketing and lead generation on your behalf.

To power these agents we use trusted third-party AI and infrastructure providers. Any data shared with them is governed by contractual confidentiality terms and is used only to provide the Service. We do not sell your personal information, and we do not use your customers' personal data to train publicly available AI models.

SMS Opt-In Details

Program name: Clear Choice System.

How to opt in: You opt in by providing your mobile number and checking the SMS consent box on one of our forms, or by giving verbal consent during a call with our AI receptionist.

Message types you may receive:

• Appointment reminders and confirmations
• Booking and lead follow-ups
• Account and service notifications
• Customer support replies
• Promotional offers, if you opted in to marketing messages

Message frequency varies based on your activity and the services you use. Message and data rates may apply. To opt out, reply STOP at any time. For help, reply HELP.

Cookies & Tracking Information

We use cookies and similar tracking technologies to remember you, improve your experience and understand how our Service is used. Cookies help us deliver relevant content, suggest similar products and compile anonymous statistics about website use. You can control or disable cookies through your browser settings, though some features of the Service may not work properly without them.

Data Security Practices

We use industry-standard security measures to protect your Personally Identifiable Information and your customer data. This includes SSL/TLS encryption for data in transit and PCI DSS compliant handling of payment card information. All information is securely stored on our servers in the United States.

Third-Party Client Information provided by users is treated as confidential. It will not be disclosed to any third party unless required by law, subpoena or to comply with legal processes, and it is only used for its intended purpose, which is to facilitate electronic billing and collections.

While we implement strong security measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection against all threats. By using our Service, you acknowledge and accept this risk.

Sharing & Disclosure

We do not sell your personal information. We may share information with subcontractors who provide support services, such as customer service, and only as needed to deliver the Service. We may also disclose information when required by law, subpoena or legal process.

Information sharing with subcontractors that support our Service, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information is not shared with any third parties.

Your User Rights

You have choices about your information:

• You may choose not to provide Personally Identifiable Information, though this may limit our ability to offer certain services.
• You can access, update or correct your account information by logging in to your account or contacting us.
• You can request that we delete your personal data, subject to legal and contractual retention requirements.
• You can unsubscribe from marketing emails using the unsubscribe link in any marketing message.
• You can opt out of SMS messages at any time by replying STOP.

Age Restriction

The Service is intended for adults who are 18 years of age or older. Clear Choice System does not knowingly collect personal information from individuals under 18. If you are under 18, please do not use the Service or provide any personal information.

If we discover that we have collected data from a minor without verifiable parental consent, we will delete it immediately. If you believe we may have such information, please contact us.

Compromise of Personal Information

If a data breach compromises your personal information, Clear Choice System will notify affected individuals promptly by email or other legally required methods. Clear Choice System is not responsible for the transfer of PII due to unforeseen circumstances beyond our control, including data loss or corruption, power failures, natural disasters, riots, vandalism, sabotage or acts of terrorism.

Links to Other Websites

Clear Choice System is not responsible for the privacy practices or content of third-party websites linked from our Service. Your interactions on those websites are governed by their own privacy policies. We encourage you to review those policies before using external sites.

Notification Procedures

We may provide notifications, whether legally required or for marketing and business purposes, by email, written or hard-copy notice or postings on our website. Clear Choice System reserves the right to determine the appropriate method of notification.

Changes to This Privacy Policy

If we update this Privacy Policy, changes will be posted on this page. Any modifications are effective upon posting, so please review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Customer Support Team: